KnowledgeSync

KnowledgeSync for Sales Force Automation and SalesLogix CRM Business Software

KnowledgeSync for SalesForce Automation gives your organization the jump on critical customer and business activities that impact your bottom line. Whether it's to prevent potential obstacles through superior business intelligence, to act on one-to-one marketing activities sooner than your competition, or to integrate data from your sales application with your financial, service, or ERP systems, KnowledgeSync 2000's e-business alert messaging is key to the success of your sales organization.

• Would you like to alert remote salesreps who haven't synch'ed their laptops in more than 'x' days?
• Would your CFO like to know about pending sales for clients on credit hold?
• Would your sales managers like to receive advance notice of opportunities that are in danger of being lost?
• Would your mobile salesreps like to rely on their PDAs for breaking news on customer and prospect activities?

KnowledgeSync for Service

KnowledgeSync for Customer Service gives your organization the edge to provide more timely and more knowledgeable customer support. Whether it's to improve customer satisfaction through superior business intelligence, to empower mobile staff via uniquely powerful wireless notifications, or to integrate data from your service application with financial, service, or ERP systems, KnowledgeSync 2000 is an invaluable aid to any support organization where "timing is everything."

• Would you like to know about any service reps with more than 3 high priority calls assigned to them?
• Would your support reps like to send critical customer information to on-site service technicians or salesreps?
• Would you like to automatically fax or email satisfaction surveys to specific customers once their problems are resolved?
• Would you like to be notified about those clients who call in so frequently that you'd like to offer them a special service plan?

KnowledgeSync for Help Desk

KnowledgeSync for Help Desks is much more than a system of automated reminders - it adds the abilities of prediction and prevention to your support organization so that you can make better (and more timely) use of your internal resources. Whether it's to reduce wasted time and money through the quicker identification and communication of internal corporate requirements, or to integrate data from your help desk application with your asset, ERP, or scheduling systems, KnowledgeSync 2000 is a critical component to the streamlining of your help desk operations.