SalesLogix CRM for the High-Tech Industry

Global competition has revolutionized the High-Tech Industry. Today High-Tech companies are required to continually be able to support larger client bases with the same or fewer resources. To compensate, many High-Tech companies have turned to offering online customer service portals with searchable knowledgebases and to consolidate operational supporting systems. Rocky Mountain CRM headquartered in Denver, CO has seen an increase in CRM adoption by the High-Tech industry over the last couple of years for customers looking to increase customer support and reduce back-office expenses. The High-Tech companies who have adopted CRM are citing the following reasons for doing so:

1. Improve Customer Support,
2. Track M&S Contracts, and to
3. Consolidate Systems

Rocky Mountain CRM's experience in the High-Tech Industry has allowed us to create a High-Tech Module for SalesLogix to provide our clients with the competitive edge.

Business Opportunities

Improve Customer Support using SalesLogix Customer Service Portal

• Use SalesLogix to Improve Recurring Revenue by tracking Maintenance and Support (M&S) Contracts
• Use SalesLogix to Consolidate various legacy systems by implementing an improved more robust all-in-one world-class support and sales system
• Use SalesLogix to Improve Customer Support by providing web-based customer portals to clients for 24x7 online support.
• Use SalesLogix to Allow clients to lookup answers to common questions via an online searchable knowledgebase
• Use SalesLogix to Provide clients ability to enter their own support tickets and check on the status of the tickets they have entered
• Use SalesLogix to Provide Sales the visibility to ticket data from the Account and Contact view - this means no more embarrassment for the sales department when they call on a client and get bombarded with issues they should have known about
• Use SalesLogix to Track Bugs, Defects and RMA's easily

Improve Sales & Marketing using SalesLogix CRM

• Use SalesLogix to Track direct-marketing and e-marketing campaigns and provide that information to those who can help increase your ROI most - Your Sales Team.
• Use SalesLogix to Provide Sales with insight into M&S expiration dates so they can take proactive action

More about Marketing with SalesLogix

Manage the Complex Products with SalesLogix

• Use SalesLogix to Automatically add the correct M&S fees to the products associated to the Opportunity based upon your business rules.
• Use SalesLogix to Track Opportunity Products individually or as product kits
• Use SalesLogix to Maintenance and Support Contracts/Service Level Agreements (SLA's)

SalesLogix Supports Global Sales:

• SalesLogix Provides Multi-language and multi-currency support to support global operations